Something wrong?

Why there are no change-of-mind returns

Nothing here sits in a warehouse. When you order, that exact shirt is printed for you and nobody else. There is no shelf to put it back on, so a return would simply be a shirt in a bin. That's the trade for getting designs that would never survive a minimum order of five hundred.

So please check the size chart on the product page before you order. It's on every listing, and it's measured from the actual garment rather than copied from a generic chart.

When we'll put it right

We'll replace it or refund it, your choice, if:

• the print is wrong, crooked, cracked, or not the design you ordered
• the garment arrived damaged, stained, or torn
• you were sent the wrong size or color from what your order says
• the parcel never turns up, or tracking stops and stays stopped

Tell us within 30 days of delivery and send a photo of the problem. The photo isn't us being difficult — our printer needs it to approve the reprint, and without one we're paying for it twice.

How to tell us

Use the contact form, or just reply to your order email. Include your order number — it starts with BK- and it's on your receipt and your order page.

A photo of the problem, and one of the whole shirt laid flat, gets it sorted fastest. We answer from a real inbox, usually the same day.

What happens next

• A replacement is printed and sent at no cost to you. Same turnaround as a new order, usually 2 to 5 business days to print, then shipping on top.
• A refund goes back to the card you paid with. We issue it straight away; how fast it appears is up to your bank, but it's usually a few business days.
• Keep the original. We don't ask for it back. Posting a faulty shirt across the country helps nobody.

Orders we cancel ourselves

Occasionally our printer runs out of a blank after you've ordered — a particular color in a particular size. When that happens we cancel the order and refund you in full, automatically, and email you to say which item it was. You don't have to chase it. You can reorder in another color or size whenever you like.

Cancelling an order yourself

If you need to cancel, tell us as fast as you can. Once a shirt goes to print we can't pull it back — that's usually within a few hours of ordering. Before that, we'll cancel and refund without any fuss.

Wrong address

Check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll reship it once you give us the right one, but we'll have to charge the postage again. If it's our mistake, it's on us.

Sale items and discount codes

Everything on this page applies the same whether you paid full price or used a code. A refund returns what you actually paid.